Production Support Specialist

2 weeks ago

Noida, Uttar Pradesh, India Ameriprise Financial Full time

About the Role:

We are seeking a skilled Production Support Specialist to join our team. As a Distributed Applications Analyst, you will be responsible for providing end-to-end production support and deriving immediate resolutions/root-cause of the incidents arising in and around the Insurance and Annuities Application's Distributed systems.

Key Responsibilities:

  • Work as part of Operations team primarily supporting the Distributed applications
  • Respond to incidents as well as work to identify proactive incident circumvention
  • Support the Batch Operations that occurs nightly for Distributed systems
  • Work on rotation basis during the day and night Operations shift to support both night batches and the day time Operations work alternatively
  • Identify and recommend performance enhancements/improvements for applications
  • Provide 24x7 on-call support and work during hours that accommodate a portion of the US work day or during the full US work day shift (India night shift) including weekends / holidays
  • Work towards continuous Service improvements on our Standard Operating procedures, finding automation opportunities wherever possible

Required Qualifications:

  • Bachelor's degree in Computer Science, MIS, or related equivalent experience considered
  • 2-4 years of broad technical experience with proven expertise in most of the following areas: TWS/Workload schedulers, SQL Server, Operating Systems (Windows/Linux/Unix), JAVA/.NET/XML, Middleware
  • 2-4 years of experience working with ServiceNow and monitoring tools (Dynatrace, SiteScope)
  • Experience in Production support, Proactive incident management, and Batch monitoring
  • Should have exposure to IT environments governed by ITIL framework. Change, Incident & Problem Management related activities should be component of candidate's responsibilities
  • Should have driven some process changes, automation initiatives to reduce manual efforts
  • Must have knowledge on Software Development Lifecycle and the different phases involved in Application Development

Preferred Qualifications:

  • ITIL certification
  • Insurance and Annuities knowledge will be highly preferred
  • Knowledge of Mainframe/Vantage systems will be an added advantage
  • Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa
  • Excellent problem-solving skills in multiple functional infrastructure/application areas
  • Strong customer service orientation and an inherent sense of urgency and attention to details for resolving issues
  • Proven experience creating, championing, and maintaining processes, procedures and policies
  • Experience working in operations roles preferably in the financial services industry or other similar, highly regulated environment

About Our Company:

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

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