Production Support Specialist
1 month ago
About the Role
NTT DATA is seeking a Production Support specialist to join our team in Noida, India. This role involves providing technical support and assistance to clients across various domains, including lending and trade finance.
Key Responsibilities
- Configure and customize products according to client requirements.
- Analyze and resolve issues within specified Service Level Agreements (SLAs).
- Provide technical support and assistance to clients through ticketing tools like Jira/Freshdesk.
- Collaborate with cross-functional teams to ensure seamless product delivery.
Requirements
- 3-5 years of experience in Product Configuration.
- Hands-on experience with ticketing tools and platform support.
- Strong debugging and troubleshooting skills.
- Excellent communication skills for timely updates to stakeholders.
Benefits
NTT DATA offers a competitive salary range of $80,000 - $120,000 per annum, depending on experience. Additionally, we provide opportunities for growth and development, a dynamic work environment, and a comprehensive benefits package.
About NTT DATA
We are a global leader in business and technology services, serving 75% of the Fortune Global 100. Our diverse team of experts in over 50 countries enables us to deliver innovative solutions tailored to our clients' needs.
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