Production Support Specialist

1 month ago


Noida, Uttar Pradesh, India NTT DATA Full time

About the Role

NTT DATA is seeking a Production Support specialist to join our team in Noida, India. This role involves providing technical support and assistance to clients across various domains, including lending and trade finance.

Key Responsibilities

  • Configure and customize products according to client requirements.
  • Analyze and resolve issues within specified Service Level Agreements (SLAs).
  • Provide technical support and assistance to clients through ticketing tools like Jira/Freshdesk.
  • Collaborate with cross-functional teams to ensure seamless product delivery.

Requirements

  • 3-5 years of experience in Product Configuration.
  • Hands-on experience with ticketing tools and platform support.
  • Strong debugging and troubleshooting skills.
  • Excellent communication skills for timely updates to stakeholders.

Benefits

NTT DATA offers a competitive salary range of $80,000 - $120,000 per annum, depending on experience. Additionally, we provide opportunities for growth and development, a dynamic work environment, and a comprehensive benefits package.

About NTT DATA

We are a global leader in business and technology services, serving 75% of the Fortune Global 100. Our diverse team of experts in over 50 countries enables us to deliver innovative solutions tailored to our clients' needs.



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