Collaboration Engineer Lead
2 weeks ago
At Genpact, we are seeking a skilled Collaboration Support Engineer to join our team. This is an exciting opportunity for someone with expertise in Cisco voice technologies and strong technical knowledge in Unified Communications.
We offer a competitive salary of $120,000 - $180,000 per year, depending on experience, based on industry standards and the location of Any Genpact Location. As a Collaboration Support Engineer, you will be responsible for providing exceptional support to our clients and ensuring that their collaboration solutions run smoothly.
About the RoleThis is a challenging role that requires a strong understanding of SIP trunk configuration, integrations, and troubleshooting. You will also have hands-on experience with Cisco Smart Licensing and HCS configuration. Additionally, you should have deep knowledge of dial plans, call routing, SLRG configuration, and troubleshooting.
You will work closely with our clients to understand their needs and provide them with tailored solutions. Your expertise will enable us to deliver high-quality services and exceed client expectations.
Requirements- Bachelor's Degree required in Computer Science, Information Systems, or related field.
- Strong technical knowledge in Cisco voice technologies/IPT and UCCX.
- Certifications such as Cisco CCNP voice or similar.
- Strong communicator – English in spoken and written form.
- Hands-on experience with VM configuration and deployment.
- Detailed understanding of MGCP, SIP, and H323 call flows and messages.
- Technical expert in following technologies: Cisco call manager and Unity connection, UCCX, WebEx calling, Voice gateways / routers, Automation skills, Python.
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Noida, Uttar Pradesh, India Genpact Full timeAt Genpact, we are seeking a highly skilled Collaboration Support Engineer to join our team. This is a challenging role that requires strong technical knowledge and experience in Cisco voice technologies.The ideal candidate will have a deep understanding of SIP trunk configuration, integrations, and troubleshooting. Additionally, they should have hands-on...
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