Senior Customer Relationship Manager

23 hours ago

Gurgaon, Haryana, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 25,00,000

Job Overview

We are seeking a seasoned CRM professional to lead our customer relationship management initiatives. This role is responsible for developing and executing strategies to enhance customer loyalty, drive sales growth, and improve overall business outcomes.

Key Responsibilities:

  • Design and implement customer-centric campaigns to foster strong relationships and increase retention rates.
  • Analyze customer behavior patterns and feedback to inform data-driven decision-making.
  • Collaborate with cross-functional teams to integrate customer insights into business strategies.
  • Identify and capitalize on new opportunities to expand the customer base through targeted marketing efforts.
  • Develop and maintain comprehensive customer profiles to inform personalized interactions.
  • Prioritize and manage multiple projects simultaneously to meet business objectives.
  • Maintain up-to-date knowledge of industry trends and emerging technologies to stay ahead of the competition.

Qualifications:

  • Bachelor's Degree in Marketing, Business Administration, or related field.
  • Minimum 2 years of experience in CRM marketing or advertising within a Sales team in a competitive environment.
  • Proficiency in Salesforce Marketing Cloud (SFMC) and other relevant software platforms.
  • Excellent analytical, problem-solving, and communication skills.

About Us

We offer a dynamic work environment that values innovation, teamwork, and customer satisfaction. If you are a motivated and results-driven professional looking to make a meaningful impact, we encourage you to apply.

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