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Senior Customer Relationship Manager
3 weeks ago
As a seasoned professional in the field of customer relations, you will play a vital role in driving revenue growth and ensuring timely payments from clients. This is an excellent opportunity to showcase your skills in building strong relationships with customers, identifying and resolving payment issues, and providing exceptional service.
The ideal candidate will have extensive experience in collections, team leading, and managing. You will be responsible for regularly contacting assigned customers via phone and email to build rapport and ensure minimum bad debt risk. Your goal-oriented mindset, attention to detail, and ability to work independently under tight deadlines are essential qualities for this role.
Responsibilities:- Regular and prompt contact with assigned customers to build relationships and minimize bad debt risk
- Act in compliance with company policies, goals, and procedures related to collection activity and Accounts Receivable objectives
- Communicate with the Sales Department on past due accounts at specified intervals and inform sales representatives and management of changes in account status
- Meet defined department and individual goals along with assigned month-end reporting deadlines and activity metrics
- Establish and maintain effective working relationships within the department and company
- Provide high-quality customer service and manage clients with tact, firmness, and professionalism
- Relevant years of experience in collections
- Proven track record of success in team leading and managing
- Strong attention to detail, goal-oriented, and ability to work independently under tight deadlines
- Excellent verbal and written communication skills
- Quick learner and self-starter, capable of working collaboratively or independently
- Detail-oriented and ability to maintain accuracy
- Demonstrated ability to analyze information, think critically, and solve problems
This role offers a dynamic work environment where you can thrive and grow professionally. You will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional results. We offer competitive compensation and benefits packages that include:
- Professional development opportunities
- A collaborative and inclusive work environment
- A comprehensive benefits package
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact does not charge fees to process job applications, and applicants are not required to pay to participate in our hiring process.
