Customer Relationship Manager

4 days ago


Gurgaon, Haryana, India Stemz Healthcare Full time US$ 60,000 - US$ 1,20,000 per year

Customer Relationship Manager

Gurgaon, India

Permanent Role

Job Summary:

The Customer Relationship Manager will be responsible for managing and enhancing the overall experience of applicants interacting with QMC. The role includes handling IRs (Incident Reports), applicant queries, and coordinating with the call center and other support teams to ensure smooth operations and timely resolution of concerns.

Key Responsibilities:

Act as the primary point of contact within the Ops team for applicant inquiries, feedback, and concerns.

Coordinate with Operations, Clinical, and other supporting departments to ensure timely and accurate communication and service delivery.

Monitor applicant satisfaction and implement initiatives to enhance the overall applicant experience.

Qualifications:

Bachelors or Master's degree in healthcare or healthcare management.

Minimum of 2 years' experience in healthcare customer service or applicant relations

Good PPT, Excel and Data analysis skills

Good communication, interpersonal, and problem-solving skills.

Strong multitasking and prioritization abilities in a dynamic setting.

Familiarity with CRM and applicant management systems.



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