Customer Relationship Management Executive
1 day ago
Job Title
: CRM Executive
Industry
: Interior Design / Fit-Out
Experience
: 1+ Years
Location
: Gurgaon – Sector 61
Job Type
: Full-Time
Job Summary:
We are looking for a proactive and customer-focused
CRM Executive
to manage client relationships, ensure customer satisfaction, and support business growth. The ideal candidate will have at least 1 year of experience in customer relationship management, preferably in the
interior design or fit-out
sector.
Key Responsibilities:
- Act as the primary point of contact for clients throughout the project lifecycle.
- Maintain and update client information in the CRM system.
- Track client communications, inquiries, and follow-ups to ensure timely resolution.
- Coordinate with design, sales, and project teams to ensure customer expectations are met.
- Analyze customer feedback and propose improvements to enhance client satisfaction.
- Prepare and present client reports, dashboards, and performance summaries.
- Assist in organizing client review meetings, site visits, and feedback sessions.
- Ensure high levels of customer retention through effective communication and relationship-building.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum 1 year of experience in a CRM, client servicing, or relationship management role.
- Prior experience in the
interior design, real estate, or fit-out industry
is a plus. - Strong communication and interpersonal skills.
- Proficiency in CRM tools (e.g., Zoho, Salesforce, HubSpot) is preferred.
- Ability to multitask and manage time efficiently.
- Customer-oriented mindset with a problem-solving attitude.
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