Customer Relationship Manager
2 days ago
Greetings from ALIQAN Technologies
We are hiring a Customer Relationship Manager (CRM) for the Gurgaon location.
Job Title: Customer Relationship Manager (CRM)
Location: Gurgaon
Job Mode: Onsite
Job Type: Permanent
Experience Required: 2-3 Years
Notice Period Preferred: Immediate Joiners
Key Responsibilities:
- Manage guest relationships at the center to ensure outstanding customer experience.
- Handle birthday party bookings, school tie-ups, and group event management end-to-end.
- Generate leads through cold calls, walk-ins, community networking, and local outreach.
- Work with school principals, corporate HRs, and institutional stakeholders for repeat bookings.
- Coordinate with marketing for promotional activities and outreach campaigns.
- Understand products, services, and packages to upsell offerings to walk-in guests.
- Track guest feedback and ensure timely resolution of complaints and escalations.
- Support center manager in monthly sales forecasting and performance reporting.
- Graduate in B.Com/BBA; MBA in Marketing/Sales preferred.
- 23 years of experience in guest-facing roles within hospitality, retail, or call center.
- Excellent communication and interpersonal skills.
- Proven ability to manage leads, close bookings, and drive customer satisfaction.
- Creative thinker with strong follow-up and coordination skills.
- Team player with a strong sense of ownership and responsibility.
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