Customer Relationship Manager

22 hours ago

Gurgaon, Haryana, India ALIQAN Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Greetings from ALIQAN Technologies

We are hiring a Customer Relationship Manager (CRM) for the Gurgaon location.

Job Title: Customer Relationship Manager (CRM)

Location:  Gurgaon

Job Mode: Onsite

Job Type: Permanent

Experience Required: 2-3 Years

Notice Period Preferred: Immediate Joiners

Key Responsibilities:

  • Manage guest relationships at the center to ensure outstanding customer experience.
  • Handle birthday party bookings, school tie-ups, and group event management end-to-end.
  • Generate leads through cold calls, walk-ins, community networking, and local outreach.
  • Work with school principals, corporate HRs, and institutional stakeholders for repeat bookings.
  • Coordinate with marketing for promotional activities and outreach campaigns.
  • Understand products, services, and packages to upsell offerings to walk-in guests.
  • Track guest feedback and ensure timely resolution of complaints and escalations.
  • Support center manager in monthly sales forecasting and performance reporting.
Qualifications & Skills:
  • Graduate in B.Com/BBA; MBA in Marketing/Sales preferred.
  •  23 years of experience in guest-facing roles within hospitality, retail, or call center.
  • Excellent communication and interpersonal skills.
  • Proven ability to manage leads, close bookings, and drive customer satisfaction.
  • Creative thinker with strong follow-up and coordination skills.
  • Team player with a strong sense of ownership and responsibility.

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