Customer Relationship manager

2 weeks ago

Gurgaon, Haryana, India J's Associates LLC Full time ₹ 3,60,000 - ₹ 7,20,000 per year

A Customer Relationship Manager (CRM) is responsible for building and maintaining strong, profitable customer relationships. They manage client interactions, resolve issues, and implement strategies to improve customer satisfaction and loyalty. They also identify opportunities to upsell and cross-sell products or services, and ensure customers are aware of new and existing company offerings. Key Responsibilities:

  • Building and Maintaining Relationships:CRMs cultivate strong, positive relationships with customers, acting as the primary point of contact.
  • Customer Issue Resolution:They address customer inquiries, complaints, and concerns, working to find timely and effective solutions.
  • Sales and Marketing Alignment:CRMs collaborate with sales and marketing teams to implement strategies that drive customer engagement and revenue growth.
  • Customer Satisfaction and Loyalty:They monitor customer satisfaction metrics, implement strategies to improve the customer experience, and work to retain existing customers.
  • Product and Service Knowledge:CRMs ensure customers are well-informed about products and services and can effectively address customer inquiries.
  • Data Analysis and Reporting:They analyze customer data to identify trends, opportunities, and areas for improvement, and provide regular reports to management.

Skills Required:

  • Communication Skills:Excellent written and verbal communication skills are essential for interacting with customers and internal teams.
  • Problem-Solving Abilities:CRMs need strong problem-solving skills to effectively address customer issues and find solutions.
  • Interpersonal Skills:They need to be able to build rapport with customers, empathize with their needs, and build strong relationships.
  • Technical Skills:Familiarity with CRM software and other relevant technologies is often required.
  • Analytical Skills:Analyzing customer data, identifying trends, and developing strategies based on data insights are important skills.
  • Adaptability:The ability to adapt to changing customer needs and business requirements is crucial.

Contact

Job Type: Full-time

Pay: ₹30, ₹60,000.00 per month

Language:

  • English (Preferred)

Work Location: In person

  • Customer Relationship Manager

    2 weeks ago

    Gurgaon, Haryana, India eTalenthire Full time ₹ 30,61,942 - ₹ 61,23,884 per year

    Job Title: Customer Relationship Manager (Female)Location: GurgaonExperience: Minimum 2+ yearsGender Preference: Female candidates onlyLanguage Requirement: Fluent in English (spoken & written)Job Description:We are looking for a Customer Relationship Manager (Female) with excellent communication skills and a strong ability to build and maintain...

  • Customer Relationship Manager

    1 week ago

    Gurgaon, Haryana, India ALIQAN Technologies Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Greetings from ALIQAN TechnologiesWe are hiring a Customer Relationship Manager (CRM) for the Gurgaon location.Job Title: Customer Relationship Manager (CRM)Location:  GurgaonJob Mode: OnsiteJob Type: PermanentExperience Required: 2-3 YearsNotice Period Preferred: Immediate JoinersKey Responsibilities:Manage guest relationships at the center to...

  • Customer Relationship Manager

    6 days ago

    Gurgaon, Haryana, India Stemz Healthcare Full time US$ 60,000 - US$ 1,20,000 per year

    Customer Relationship ManagerGurgaon, IndiaPermanent RoleJob Summary:The Customer Relationship Manager will be responsible for managing and enhancing the overall experience of applicants interacting with QMC. The role includes handling IRs (Incident Reports), applicant queries, and coordinating with the call center and other support teams to ensure smooth...

  • Customer Relationship Manager

    6 days ago

    Gurgaon, Haryana, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 12,00,000

    Job OpportunityKey ResponsibilitiesManage a customer base of + customers based in the US, providing data services including IP, DIA, DWDM, DataCenter, and Ethernet.Establish regular contact with customers, support their existing services and needs, and identify opportunities to upsell or cross-sell their accounts.Nurture high-touch customer relationships to...

  • Customer Relationship Management Manager

    2 weeks ago

    Gurgaon, Haryana, India DamGoodFish Full time

    Job DescriptionCompany DescriptionWelcome to Dam Good Fish, where innovation meets freshness. As pioneers in the industry, weve introduced the revolutionary concept of &aposdam to table&apos to India, ensuring that every bite of our seafood is exceptional. We are committed to providing the finest selection of fish straight from the dam to your table....

  • Customer Relationship Management Manager

    1 week ago

    Gurgaon, Haryana, India DamGoodFish Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionWelcome to Dam Good Fish, where innovation meets freshness. As pioneers in the industry, we've introduced the revolutionary concept of 'dam to table' to India, ensuring that every bite of our seafood is exceptional. We are committed to providing the finest selection of fish straight from the dam to your table. Experience the difference...

  • Customer Relationship Management Executive

    2 weeks ago

    Gurgaon, Haryana, India Nowara Realty Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Role DescriptionThis is a full-time on-site role located in Gurgaon for a Customer Relationship Management Executive. The CRM Executive will be responsible for managing customer relationships, improving customer retention, handling customer inquiries and concerns, and enhancing customer experience. Daily tasks include engaging with clients to understand...

  • Customer Relationship Management Executive

    2 weeks ago

    Gurgaon, Haryana, India AirBrick Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    Job Title: CRM ExecutiveIndustry: Interior Design / Fit-OutExperience: 1+ YearsLocation: Gurgaon – Sector 61Job Type: Full-TimeJob Summary:We are looking for a proactive and customer-focusedCRM Executiveto manage client relationships, ensure customer satisfaction, and support business growth. The ideal candidate will have at least 1 year of experience in...

  • Customer Relationship Management Executive

    3 days ago

    Gurgaon, Haryana, India Fitclub Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Title:Customer Relationship Management (CRM) ExecutiveLocation:GurgaonCompany:Bellator – FitClubAbout Us:Bellator – FitClub is a premium fitness brand committed to providing exceptional customer experiences and innovative fitness solutions. We focus on building strong client relationships, delivering high-quality service, and ensuring member...

  • Customer Relationship Management Manager

    2 weeks ago

    Gurgaon, Haryana, India Landszo Ventures Private Limited Full time ₹ 80,00,000 - ₹ 1,28,00,000 per year

    Company DescriptionWe are a fast-growing real estate proptech startup based in Gurgaon, working on transforming how people discover and invest in properties. Our platform focuses on delivering transparent insights, trusted listings, and innovative property solutions.Role DescriptionThis is a full-time role for a Sales and Marketing Specialist. I'm looking...