Customer Relationship Management Executive

2 days ago

Gurgaon, Haryana, India Awear Beauty Full time ₹ 2,50,000 - ₹ 5,00,000 per year

About Us

Awear Beauty is a modern skincare brand blending biotech innovation with clean, conscious formulations made for Indian skin. We are looking for a 
CRM Executive
 who will be the voice of the brand to our customers, building relationships, gathering insights, and driving repeat sales.

Role Overview

As a 
CRM Executive
, you will engage directly with customers to ensure smooth order experiences, resolve issues, collect feedback, and encourage repeat purchases. You will play a key role in building trust and loyalty while supporting operations with basic coordination.

Key Responsibilities

  • Call customers regarding:
  • Delivery issues (NDR)
  • RTO (return-to-origin) resolutions
  • Purchase feedback and product experience
  • Encouraging repeat buying / reorder reminders
  • Maintain records of customer interactions, complaints, and feedback.
  • Share insights on purchase behavior and customer satisfaction with management.
  • Coordinate with operations team for smooth order flow and issue resolution.
  • Assist in reducing RTO and improving customer retention.

Qualifications & Skills

  • Graduate (any stream), fresher or up to 1 year of experience.
  • Strong communication skills (Hindi + English).
  • Basic knowledge of Excel/Google Sheets.
  • Positive attitude, patience, and customer-first mindset.

Why Join Us

  • Be the customer's direct connection to a growing skincare brand.
  • Opportunity to learn CRM, retention, and e-commerce operations.
  • Growth path into senior CRM/Customer Success roles as the brand scales.

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