Customer Escalation Specialist

Customer Escalation Resolution SpecialistOur organization is seeking a highly skilled Customer Escalation Resolution Specialist to join our support team, focusing on delivering exceptional customer experiences and resolving complex issues efficiently.The ideal candidate will possess excellent communication skills, with the ability to navigate diverse...

Job TitleWe are seeking a diligent professional to manage and resolve customer escalations, ensuring prompt, consistent, and delightful customer service. You will be responsible for owning issues, driving action items, and maintaining clear communication.Roles and Responsibilities:Manage customer escalations, ensuring full issue ownership, clear action...

Escalation Resolution SpecialistThis role is responsible for managing and resolving customer complaints and issues in a timely and professional manner."],

Receive and analyze customer complaints or concerns to determine their root causeCollaborate with internal teams to investigate and resolve customer issuesServe as a mediator between customers and different departments within the organizationProvide guidance and training to customer service representatives on handling escalated casesMaintain accurate records...

Skill Required:Strong written and verbal communication skills, ability to respond in grammatically correctEnglish.Should be Graduate / Undergraduate.Should have minimum 1 year experience of handling escalation desk.Proficient in using MS Office application like Excel, PowerPoint, OutlookGood knowledge of various social media platformsShould have...

Role & responsibilitiesKey ResponsibilitiesLead and manage customer escalations related to delayed deliveries, RTO (Return to Origin), shipment damages, misrouted, and lost shipments.Act as the primary point of contact between Customer Service, Logistics Operations, and 3PL Courier Partners (Delhivery, Bluedart, Xpressbees, Ekart, etc.) for...

Role & responsibilities:Investigate and resolve customer escalations promptly, including those from nodal, MD, and senior management levels, ensuring appropriate actions are taken to address the root cause and prevent recurrence.Provide timely and accurate updates to customers regarding the status of their escalations, ensuring a high level of transparency...

Job DescriptionRESPONSIBILITIES:- Escalation management executive to Grievance escalations.- Manage and resolve customer complaints and issues promptly and effectively.- Communicate with customers via phone, email, and social media, ensuring a professional and empathetic approach.Required Candidate profile- Min2-3 yrs of experience in escalation management.-...

Customer Engagement LeadWe are seeking a proactive professional to manage customer escalations and ensure timely, effective resolutions.You will be responsible for owning issues, driving action items, and maintaining clear communication. This role involves implementing process changes, providing valuable insights to stakeholders, utilizing resources for...

The Escalation Officer is responsible for handling and resolving customer/partner escalations efficiently, ensuring timely communication, and coordinating with internal teams to deliver effective solutions. The role requires strong problem-solving, communication, and stakeholder management skills to maintain customer satisfaction and protect business...