Technical Support Specialist

1 week ago

Bhavnagar, Gujarat, India beBeeAtlassian Full time US$ 70,000 - US$ 1,05,000

Job Title: IT System Administrator

Job Summary

The successful candidate will work closely with senior management and project managers to develop, design, and implement requirements. This role involves delivering service improvements without unnecessary investment in new products by working smarter, providing better tools, and using existing product sets more effectively.

Key Responsibilities
  1. Develop, design, and implement requirements in collaboration with senior technical management, product owners, and project managers.
  2. Help deliver service improvements by working smarter, providing better tools, and using existing product sets more effectively.
  3. Improve alignment of technology solutions with operational areas to focus on practical delivery of solutions architecture to FIL using experience from across the Atlassian product set.
  4. Act as a subject matter expert for Atlassian Jira and Confluence and related add-ons.
  5. Provide ownership and regular updates of issues including supporting users with best practice advice until the request has been resolved.
  6. Evaluate, diagnose, research, analyze, and provide solutions to simple and medium-complexity problems encountered.
  7. Proactively plan to assess new upcoming features on cloud and communicate to users wherever applicable.
  8. Adhere to security policy surrounding platform standards and provides engineering solutions to that policy as directed by the security product roadmap.
  9. Ensure operational requirements are matched in the delivery of services around standards and engineering, identifying when support arrangements may need to change to efficiently and effectively onboard new technology.
  10. Owns and manages user access permissions per security guidelines.
  11. Ensure effective communication across the department and across geographically dispersed teams, including identifying new skills, skills gaps, and working to improve overall team knowledge.
Required Skills and Qualifications
  1. Extensive expertise in analyzing, troubleshooting, implementing, and supporting Jira and Confluence Cloud, alongside experience in Atlassian administration and troubleshooting.
  2. Demonstrated ability in managing Jira Cloud and Confluence Cloud within a professional environment.
  3. Acquaintance with Agile methodologies and cloud-based project management tools.
  4. Comprehensive understanding of security policies, user management, best practices, design, usage, implementation, and troubleshooting.
  5. Exceptional analytical and troubleshooting skills in a cloud-based setting.
  6. Proficiency in Shell, Python, and Groovy scripting for automating tasks to minimize manual workload.
  7. Strong knowledge in creating reports on Jira Dashboards and EazyBI.
  8. Outstanding implementation skills in managing Jira custom fields, workflow management, and developing common templates.
  9. Considerable experience in integrating Jira and Confluence with third-party tools.
  10. Proficient in cost optimization by identifying and substituting unnecessary plugins with cloud-native features.

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