Technical Support Specialist

1 week ago

Bhavnagar, Gujarat, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,15,000
Job Title

We are seeking experienced Support Engineers to join our technical support team. The Support Engineer will be responsible for providing second and third-level technical support to our customers, resolving complex technical issues, and collaborating with other teams to deliver exceptional customer service. The successful candidate will have a strong technical background, excellent troubleshooting skills, and a customer-focused approach.

Key Responsibilities
  • Provide second and third-level technical support to customers, resolving complex issues and ensuring customer satisfaction.
  • Collaborate with other teams, including engineering and product teams, to identify and resolve technical issues.
  • Manage and prioritize support tickets, ensuring timely and effective resolution of customer issues.
  • Document and communicate technical solutions and best practices to customers and internal teams.
  • Continuously monitor and improve support processes, tools, and systems to enhance the customer experience.
Requirements
  • Bachelor's degree in computer science, information technology, or related field.
  • 1-2 years of experience in technical support, with a focus on providing L2/L3 support.
  • Strong technical background, with expertise in one or more of the following areas: ETLs, databases, cloud technologies.
  • Excellent problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues.
  • Strong customer service skills, with the ability to communicate technical solutions effectively to customers and internal teams.
  • Experience with support ticket management tools and processes.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
About Us

We are an equal opportunity employer and value diversity at our company. We are committed to creating a workplace where all individuals can thrive and reach their full potential.

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