Technical Support Associate

1 week ago


Bhavnagar, Gujarat, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

As a Help Desk Support Specialist, you will serve as the central hub that bridges the gap between clients and technical solutions.

About the Job

The role involves handling multiple customer support activities, including receiving incoming calls, chats, emails, and tickets to provide end-to-end Technical and general support resolution to users.

  • Determine the issue, research, and follow up steps as necessary for resolution of issues.
  • Respond to incoming calls and chats.
  • Troubleshoot device and networking issues reported by users, acting as a liaison between customers, mobile carriers, internal teams, and policy to provide accurate and timely resolution.

Think critically and ask the appropriate questions to identify and resolve issues as they arise.


Requirements

This position requires:

  • Strong analytical and problem-solving skills.
  • Effective communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.

Additional requirements include Flexibility, Adaptability, and Continuous Learning. We are seeking individuals who can think on their feet and thrive in an ever-changing environment.



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