Clinical Support Associate

1 day ago

Bhavnagar, Gujarat, India beBeeConfidentiality Full time ₹ 30,00,000
Clinical Support Associate Role

We are seeking a detail-oriented Clinical Support Associate to manage high-volume templated communications, maintain records, and process daily logs in a remote back-office setting.

This role involves executing repetitive tasks according to established Standard Operating Procedures (SOPs), with a focus on confidentiality and accuracy.

  • Process templated communications via approved channels, adhering strictly to guidelines.
  • Maintain accurate records by verifying titles, deduplicating entries, validating organizational details, and updating Do-Not-Contact lists.
  • Triage inbound responses using predetermined workflows and update trackers accordingly.
  • Conduct end-of-day quality assurance checks, including counts, exceptions, and variance notes.
  • Strictly adhere to SOPs, escalating any exceptions immediately while protecting confidential information.

Requirements:

  • 0–2 years of experience in medical scribe, hospital administration, pharmacy back-office, RCM, insurance back-office, medical transcription, or clinic coordination roles.
  • Strong written communication skills in UK English, with a comfort level for monotonous tasks and an emphasis on accuracy over speed.
  • Familiarity with Google Sheets/Docs and basic proficiency in Electronic Medical Records/Electronic Health Records/Hospital Information Management Systems is advantageous.
  • A strong understanding of confidentiality principles, particularly with regards to Protected Health Information (PHI), and the ability to prioritize accuracy above efficiency.

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