Technical Support Professional

21 hours ago


Bhavnagar, Gujarat, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support staff, you will provide technical assistance to customers via various communication channels.

  • Job Responsibilities:
  • Provide timely and effective technical support to customers through phone, email, or online chat platforms.
  • Analyze customer complaints and resolve issues in a professional and courteous manner.
  • Collaborate with internal teams to identify and implement solutions to recurring technical issues.
  • Maintain accurate records of customer interactions and issue resolutions.

Required Skills and Qualifications:

  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: 1-4 years of experience in a technical support role.
  • Skills:
  • Familiarity with IT service management frameworks (e.g., ITIL).
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity targets.

Benefits:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Opportunities for career advancement.

Others:

  • Candidates must be flexible with night shifts and rotation shifts.
  • Must have a good knowledge of MS Office Word, Excel, and PowerPoint.
  • The successful candidate will be required to register for an EP number on the iBegin portal.


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