Technical Support Professional
21 hours ago
We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support staff, you will provide technical assistance to customers via various communication channels.
- Job Responsibilities:
- Provide timely and effective technical support to customers through phone, email, or online chat platforms.
- Analyze customer complaints and resolve issues in a professional and courteous manner.
- Collaborate with internal teams to identify and implement solutions to recurring technical issues.
- Maintain accurate records of customer interactions and issue resolutions.
Required Skills and Qualifications:
- Education: Bachelor's degree in Computer Science, Information Technology, or related field.
- Experience: 1-4 years of experience in a technical support role.
- Skills:
- Familiarity with IT service management frameworks (e.g., ITIL).
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet productivity targets.
Benefits:
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Opportunities for career advancement.
Others:
- Candidates must be flexible with night shifts and rotation shifts.
- Must have a good knowledge of MS Office Word, Excel, and PowerPoint.
- The successful candidate will be required to register for an EP number on the iBegin portal.
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