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Customer Service and Technical Support Professional
2 weeks ago
Job Opportunity:
We are seeking a dedicated and skilled professional to join our team in providing exceptional customer service and technical support.
The ideal candidate will have a strong background in customer service, experience working with Odessa or similar platforms, and excellent communication skills.
Key Responsibilities:
- Providing timely and effective support to internal and external users via email, forms, or telephone.
- Diagnosing and resolving technical issues related to Odessa, Platform Tools, and API/network connectivity.
- Performing configuration changes in Odessa to meet user requirements.
- Escalating complex issues to higher-level support teams or Odessa when necessary.
- Maintaining accurate records of user interactions and technical issues in the ticketing system.
- Collaborating with team members to improve support processes and enhance the overall user experience.
Required Skills and Qualifications:
- Previous experience in a customer service or technical support role.
- Knowledge of Odessa and its functionalities.
- Strong problem-solving skills and ability to work independently.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Benefits and Opportunities:
- A dynamic and collaborative work environment.
- Ongoing training and development opportunities.
- Chance to contribute to the development and maintenance of knowledge base articles and documentation.
