
Customer Service Professional
1 day ago
We are seeking a dedicated individual to oversee our customer service team in Bengaluru. This on-site position involves ensuring high levels of customer satisfaction, resolving issues efficiently, monitoring performance, developing strategies, handling escalations, and driving process improvements.
This role is ideal for someone with strong analytical skills, effective communication abilities, and experience in leadership and team management.
- Critical Skills:
- Strong customer-centric approach
- Analytical expertise
- Leadership and team management experience
- Effective written and verbal communication
This position plays a vital role in maintaining the highest standards of customer service, ensuring seamless interactions, and driving business growth through exceptional support.
Key Responsibilities:- Oversee customer service representatives in Bengaluru
- Focus on customer satisfaction and issue resolution
- Monitor performance and develop strategies for improvement
- Handle escalations and drive process enhancements
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