IT Support Professional

6 hours ago

Bhavnagar, Gujarat, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 18,00,000
Job Title: Technical Support Specialist

As a technical support specialist, you will be the primary point of contact for IT-related issues. Your role will involve providing timely and effective resolutions to ensure high levels of customer satisfaction.

You will work closely with users, technical teams, and service management platforms to deliver seamless support across various IT functions. This includes:

  • Providing first-level technical support and resolving incidents efficiently.
  • Managing service requests, incidents, and changes using ITSM tools (e.g., ServiceNow).
  • Supporting user onboarding, access provisioning, and basic resource requests.
  • Monitoring system health and generating service performance reports.
  • Guiding users through self-service portals and support documentation.
  • Coordinating with escalation teams for complex issue resolution.
  • Ensuring compliance with SLAs and service quality standards.

Required Skills and Qualifications:

  • 2+ years of experience in IT service desk, help desk, or technical support.
  • Hands-on experience with cloud services support (preferably GCP).
  • Proficiency in ITIL framework and service management processes.
  • Strong troubleshooting skills in application and infrastructure support.
  • Familiarity with remote support tools and basic system monitoring.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tickets and priorities simultaneously.
  • Bachelor's or Master's degree in a relevant field.

Benefits:

As a technical support specialist, you will have the opportunity to work in a dynamic and fast-paced environment. You will be part of a team that values collaboration, innovation, and customer satisfaction. Additionally, you will have access to ongoing training and development opportunities to enhance your skills and knowledge.

About Us:

Our company is a global business and technology transformation partner. We help organizations accelerate their dual transformation to address the evolving needs of customers and citizens. With a strong heritage and deep industry expertise, we are trusted by our clients to address the entire breadth of their business needs—from strategy and design to operations.

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