Ambitious IT Support Professional

5 days ago


Bhavnagar, Gujarat, India beBeeITSupport Full time  90,000 -  1,35,000
Job Title:

Ambitious IT Support Professional


Job Description:

We are seeking a highly motivated and skilled IT Support Professional to join our dynamic team. As the primary point of contact for IT-related user issues and requests, you will be responsible for providing top-notch support and ensuring seamless operations.


Key Responsibilities:
  • Incident Management:
    • Record, categorize, and prioritize incidents in our ITSM system.
    • Provide basic Level 1 troubleshooting for hardware, software, printers, email, network connectivity, and end-user applications.
    • Escalate unresolved issues to L2/L3 teams with detailed logs and user inputs.
  • User Communication:
    • Maintain communication with users to provide status updates and follow-ups.
    • Ensure all tickets are logged, updated, and closed in a timely manner according to SLA.

Required Skills and Qualifications:
  • Excellent customer service skills.
  • Basic knowledge of Windows OS, MS Office Suite, and Active Directory.
  • Familiarity with IT ticketing tools and remote support tools.
  • Good understanding of ITIL processes and incident lifecycle.

Benefits:
  • Competitive salary package.
  • Opportunities for career growth and professional development.

If interested, please send an updated CV with relevant details.



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