
Ambitious IT Support Professional
5 days ago
Ambitious IT Support Professional
Job Description:
We are seeking a highly motivated and skilled IT Support Professional to join our dynamic team. As the primary point of contact for IT-related user issues and requests, you will be responsible for providing top-notch support and ensuring seamless operations.
Key Responsibilities:
- Incident Management:
- Record, categorize, and prioritize incidents in our ITSM system.
- Provide basic Level 1 troubleshooting for hardware, software, printers, email, network connectivity, and end-user applications.
- Escalate unresolved issues to L2/L3 teams with detailed logs and user inputs.
- User Communication:
- Maintain communication with users to provide status updates and follow-ups.
- Ensure all tickets are logged, updated, and closed in a timely manner according to SLA.
Required Skills and Qualifications:
- Excellent customer service skills.
- Basic knowledge of Windows OS, MS Office Suite, and Active Directory.
- Familiarity with IT ticketing tools and remote support tools.
- Good understanding of ITIL processes and incident lifecycle.
Benefits:
- Competitive salary package.
- Opportunities for career growth and professional development.
If interested, please send an updated CV with relevant details.
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