IT Support Professional

15 hours ago

Bhavnagar, Gujarat, India beBeeServiceDesk Full time ₹ 9,00,000 - ₹ 12,00,000

Job Summary:

We are seeking a highly skilled IT professional to join our team as a Service Desk Specialist. The ideal candidate will have strong expertise in incident management and service desk operations, with the ability to provide expert support for service desk operations ensuring timely and effective resolution of user issues.

The successful candidate will utilize Service Now platform to track manage and report incidents and service requests, implement and maintain Windows-based systems to ensure optimal performance and security, and oversee networking infrastructure to ensure reliable connectivity and data flow.

In addition, the candidate will deliver remote desktop support to users ensuring seamless access to necessary resources, collaborate with teams to enhance service delivery and optimize IT processes, analyze incident trends to identify areas for improvement and implement proactive measures, develop and maintain documentation for IT processes and procedures, and ensure compliance with industry standards and best practices in cards and payments domain.

The role requires a strong understanding of cards and payments domain and its IT requirements, as well as the ability to work effectively in a hybrid work environment. Excellent communication skills are also essential for user support and team collaboration.

Key Responsibilities:

  • Manage and resolve incidents efficiently to ensure minimal disruption to business operations
  • Provide expert support for service desk operations ensuring timely and effective resolution of user issues
  • Utilize Service Now platform to track manage and report incidents and service requests
  • Implement and maintain Windows-based systems to ensure optimal performance and security
  • Oversee networking infrastructure to ensure reliable connectivity and data flow
  • Deliver remote desktop support to users ensuring seamless access to necessary resources
  • Collaborate with teams to enhance service delivery and optimize IT processes
  • Analyze incident trends to identify areas for improvement and implement proactive measures
  • Develop and maintain documentation for IT processes and procedures
  • Ensure compliance with industry standards and best practices in cards and payments domain

Required Skills and Qualifications:

  • Possess strong expertise in incident management and service desk operations
  • Demonstrate proficiency in Service Now platform for managing IT services
  • Have solid experience with Windows systems and networking infrastructure
  • Exhibit capability in remote desktop support and troubleshooting
  • Show understanding of cards and payments domain and its IT requirements
  • Display ability to work effectively in a hybrid work environment
  • Bring excellent communication skills for user support and team collaboration

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