Senior Technical Customer Support Specialist

9 hours ago


Bhavnagar, Gujarat, India beBeeLeadership Full time ₹ 14,00,000 - ₹ 20,20,000

Technical Support Leader Role Available

Hiring for a Technical Customer Support Lead with 5+ years experience, based in Chennai

Job Title : Technical Customer Support Lead

Years of Experience: 5+ Years

Location : Chennai

Work Mode: Hybrid working arrangement with ability to commute into office 2-3 days per week

Domain: Automotive, Mobility and Vehicle insights

Job Description

The successful candidate will be responsible for leading technical customer support teams, improving customer support processes and outcomes. Key responsibilities include:

  • Improving customer satisfaction through effective issue resolution
  • Developing and implementing process improvements to increase efficiency and productivity
  • Collaborating with cross-functional teams to resolve complex issues
  • Providing technical guidance and support to team members

Requirements

Applicants must have excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally. They should also have strong analytical skills, with intermediate to advanced proficiency in Excel and experience working with large data sets.

Benefits

This role offers a hybrid working arrangement, allowing for flexibility and work-life balance. The ideal candidate will be able to manage multiple priorities in a fast-paced dynamic environment and thrive in a collaborative team setting.

Application Instructions

Interested candidates should submit their updated CV for consideration.



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