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Technical Support Expertise

2 weeks ago

Bhavnagar, Gujarat, India beBeeCustomer Full time ₹ 4,50,000 - ₹ 7,50,000

School management and administration are pivotal to the success of small schools and micro schools. In this dynamic landscape, EdTech SaaS companies like ours are leading the charge with innovative solutions that transform education.

We're on a mission to empower educators, students, and administrators with intuitive, accessible, and impactful technology. Our platform is used by thousands daily — and we're growing fast.

As we scale, we need a Support Specialist who's passionate about problem-solving, user advocacy, and customer success.

Responsibilities

  • Be the initial point of contact for educators, school administrators, and tech coordinators seeking support
  • Handle Tier 1 and Tier 2 support requests via email, chat, and occasional phone support
  • Troubleshoot technical issues across web and mobile applications
  • Collaborate with Product, Engineering, and Customer Success teams to resolve issues and escalate bugs or feature requests
  • Create and maintain clear, user-friendly help documentation and FAQs
  • Identify recurring issues and trends, and help improve internal processes and product functionality
  • Maintain a high CSAT score and deliver a seamless support experience to our users

Qualifications

We're looking for someone with:

5–6 years of professional experience in customer support or technical support

Experience supporting SaaS platforms, ideally in EdTech or education-adjacent sectors

Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar

Excellent written and verbal communication skills

A customer-first mindset with empathy, patience, and strong troubleshooting skills

Bonus: Experience supporting K–12 educators or school districts

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