Senior Technical Support Specialist

1 week ago


Bhavnagar, Gujarat, India beBeeTechnical Full time US$ 1,00,000 - US$ 1,50,000
Technical Support Engineer

This role involves providing technical assistance to clients and partners. Key responsibilities include configuring, troubleshooting, and offering best practices to customers. Additionally, managing support cases, performing fault isolation, and preparing detailed root cause analysis documents are integral components of this position.

Qualifications and Skills
  • A minimum of 5 years' experience in customer-facing technical support.
  • Expertise in VPN solutions, IPSEC, PKI & SSL, TCP/IP, and authentication protocols such as LDAP and RADIUS.
  • Familiarity with Firewall Central Management Systems.
  • Knowledge of security services including IDS/IPS and firewalls.
  • Excellent written and verbal communication skills in English.
  • Familiarity with Windows, Linux, and MAC OS is beneficial.
  • Familiarity with Cisco, Checkpoint, Juniper, and Fortinet products is advantageous.


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