Senior Support Specialist

6 days ago

Bhavnagar, Gujarat, India beBeeSupport Full time ₹ 9,00,000 - ₹ 15,00,000
Job Description

We are seeking an experienced IT professional to join our team as a Senior Support Specialist. In this role, you will be responsible for providing exceptional technical support to our global user base. You will be the primary point of contact for IT support requests and will troubleshoot and resolve complex technical issues.

You will work closely with cross-functional teams to ensure seamless handoffs and reduce time-to-resolution. Additionally, you will provide guidance to users across varying levels of technical literacy and adapt your communication style accordingly.

The ideal candidate will have a strong understanding of Windows operating systems, enterprise software, and end-user hardware. They will also be proficient in Microsoft 365 and remote troubleshooting tools.

This is a fantastic opportunity to leverage your technical expertise and passion for service delivery to drive business outcomes.

Required Skills and Qualifications
  • 3+ years of experience in a technical support or service desk environment
  • Strong understanding of Windows operating systems, enterprise software, and end-user hardware
  • Proficient in Microsoft 365 (Outlook, Teams, Excel, SharePoint) and remote troubleshooting tools
  • Experience with Active Directory, account administration, and access troubleshooting
  • Solid foundational networking knowledge (DNS, DHCP, VPN, IP troubleshooting)
  • Excellent documentation, organizational, and ticket-handling skills
  • Effective communicator with the ability to guide and de-escalate users in high-pressure situations
Benefits
  • Rotational shifts covering 24x7 operations, including nights, weekends, and holidays
  • Opportunity to work with a global team and contribute to a scalable, user-focused, and relentlessly improving support experience
  • Committed to ongoing professional development and system/process training
Others
  • Must be comfortable working in a fast-paced, high-volume support environment
  • Expected to take initiative in knowledge sharing and continuous improvement activities

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