Customer Service Resolution Expert
4 days ago
We're inviting applications for the role of Customer Service Resolution Expert at Genpact. In this position, you'll play a vital role in driving business outcomes and delivering value to our clients.
Your primary responsibilities will include:
- Assessing and resolving customer complaints and concerns
- Collaborating with cross-functional teams to identify process improvements
- Developing and implementing solutions to enhance customer satisfaction and loyalty
- Ensuring compliance with company policies and procedures
To succeed in this role, you'll need:
- A bachelor's degree from any field
- Prior experience in a customer-facing role, preferably in a call center or help desk environment
- Strong analytical and problem-solving skills, with the ability to think critically and creatively
- Excellent communication and interpersonal skills, with a focus on empathy and active listening
- The flexibility to work varied schedules, including evenings and weekends
Our estimated salary for this role is $60,000 - $80,000 per year, depending on your location and experience. We're committed to creating a diverse and inclusive workplace culture that values collaboration, innovation, and employee growth.
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Customer Service Expert
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Customer Service Representative
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Field Services Technical Expert
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Gurgaon, Haryana, India Genpact Full timeAt Genpact, we're shaping the future of professional services and solutions. Our team of 125,000+ people across 30+ countries is driven by a relentless pursuit of innovation and excellence.This role offers an exciting opportunity to work as a Voice/Chat Support Associate/Sr. Associate, providing exceptional customer experience while handling inbound phone...
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Global Insurance Customer Service Expert
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Dispute Resolution Specialist
4 days ago
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