Customer Service Resolution Expert

4 days ago


Gurgaon, Haryana, India Genpact Full time

We're inviting applications for the role of Customer Service Resolution Expert at Genpact. In this position, you'll play a vital role in driving business outcomes and delivering value to our clients.

Your primary responsibilities will include:

  • Assessing and resolving customer complaints and concerns
  • Collaborating with cross-functional teams to identify process improvements
  • Developing and implementing solutions to enhance customer satisfaction and loyalty
  • Ensuring compliance with company policies and procedures

To succeed in this role, you'll need:

  • A bachelor's degree from any field
  • Prior experience in a customer-facing role, preferably in a call center or help desk environment
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively
  • Excellent communication and interpersonal skills, with a focus on empathy and active listening
  • The flexibility to work varied schedules, including evenings and weekends

Our estimated salary for this role is $60,000 - $80,000 per year, depending on your location and experience. We're committed to creating a diverse and inclusive workplace culture that values collaboration, innovation, and employee growth.



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