
Remote IT Support Specialist
1 week ago
Job Summary
We are seeking a highly skilled Technical Support Specialist to provide exceptional remote IT support with a focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.
Key Responsibilities
- Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
- Work closely with an Architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.
- Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.
- Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
- Diagnose and resolve complex incidents remotely, minimizing downtime and ensuring system availability.
- Act as the escalation point for Level 1 (Service Desk) tickets, providing guidance and knowledge-sharing to upskill junior technicians.
- Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.
- Maintain accurate records of incidents, fixes, and system configurations.
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