Desktop Support Specialist

6 days ago

Rajahmundry, Andhra Pradesh, India beBeeSupport Full time ₹ 5,00,000 - ₹ 10,00,000

As a Desktop Support Specialist, you will play a crucial role in ensuring the seamless operation of our organization's desktop systems.

Key Responsibilities:

  • Provide timely assistance to end-users for hardware, software, and network issues, promoting a positive user experience.
  • Install, configure, and maintain desktop systems and peripherals, adhering to industry standards and best practices.
  • Troubleshoot and resolve technical problems efficiently, minimizing downtime and optimizing productivity.
  • Document incidents, solutions, and maintain accurate records, facilitating knowledge sharing and process improvement.
  • Assist in the setup and configuration of new equipment, ensuring a smooth onboarding experience.
  • Ensure timely resolution of user queries and issues, fostering a culture of excellent customer service.
  • Communicate effectively with end-users to understand their needs, building strong relationships and trust.

Mandatory Skills:

  • Troubleshoot Desktop/Laptop Hardware

Desirable Skills:

  • Remote Desktop Support Tools

Essential Competencies:

  • Problem-solving skills
  • Communication skills
  • Technical skills

Benefits:

This role offers a unique opportunity to work in a dynamic environment, where you will have the chance to grow professionally and contribute to the success of our organization.

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