Desktop Support Specialist

2 days ago


Rajahmundry, Andhra Pradesh, India beBeeTechnical Full time ₹ 21,600 - ₹ 2,43,600
Job Overview

As a technical support specialist, you will be responsible for delivering exceptional desktop and laptop support across various departments.

Main Responsibilities:
  • Provide first-level technical assistance for desktops, laptops, and peripherals
  • Troubleshoot and resolve issues related to Microsoft Outlook, including email configuration, sync issues, PST management, etc.
  • Install, configure, and maintain Windows OS and basic software applications
  • Utilize ticketing tools to log, track, and close IT support tickets as per SLA
  • Perform system upgrades, patches, and hardware/software installations
  • Collaborate with other IT teams for escalations or network-related issues
  • Maintain asset records and ensure proper documentation of support tasks
  • Offer remote or onsite support to end-users across departments
Key Skills Required:
  • Strong hands-on experience with Outlook troubleshooting
  • Proficiency in Windows OS configuration & installation
  • Working knowledge of ticketing tools like ServiceNow, Remedy, or similar
  • Basic understanding of hardware and network troubleshooting
  • Good communication and interpersonal skills
  • Ability to handle and prioritize multiple tasks
Eligibility Criteria:
  • Graduation in any stream (B.A., B.Sc., B.Com., B.Tech, etc.)
  • Minimum 1.5 years of relevant desktop support experience
  • Immediate or short notice joiners preferred


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