Desktop Support Specialist

4 days ago

Rajahmundry, Andhra Pradesh, India beBeeTechnical Full time ₹ 50,00,000 - ₹ 80,00,000

Immerse yourself in a dynamic environment as a Technical Analyst, where no two days are the same.

You'll provide hands-on technical support to users, resolving issues and ensuring seamless day-to-day operations.

Based onsite in a collaborative space, you'll troubleshoot technical issues, manage IT assets, deploy hardware, and ensure users have the tools they need to stay productive.

Your role is all about making technology accessible and user-friendly.

Key Responsibilities:

  • Provide face-to-face technical support for hardware, software, and corporate mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Use ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes.
  • Support end users with BYOD and personal devices.
  • Host product demos, provide training, and promote technology adoption.
  • Escalate unresolved issues while maintaining SLA compliance.

Requirements:

  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Any graduate with 15 years of formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in rotational shifts as per business needs.
  • Excellent communication, empathy, and customer service skills.
  • Organizational discipline for asset and vendor management.

This is an exciting opportunity to grow your career in a dynamic team. Apply today and take the first step towards a rewarding career

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