Mac Desktop Support Specialist

4 days ago


Rajahmundry, Andhra Pradesh, India beBeeMacSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Mac Desktop Support Specialist

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We are seeking a skilled and proactive Mac Desktop Support Specialist to join our team. The ideal candidate should have hands-on experience supporting macOS systems in a professional environment, with a solid understanding of Apple hardware and software.

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The successful candidate will provide first-level support for macOS-based systems, including installation, configuration, and troubleshooting. They will also assist end-users with issues related to MacBooks, iMacs, macOS updates, and commonly used applications.

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In this role, you will perform routine maintenance, system checks, and software updates. You will configure and support Apple Mail, MS Outlook, VPN, printers, and network connectivity on macOS, as well as manage user accounts, profiles, and system preferences.

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You will deploy, configure, and manage macOS devices using Jamf Pro, and support other MDM platforms like Intune or Kandji at a basic level. Additionally, you will document support issues, resolutions, and processes in a ticketing system, and collaborate with other IT teams to escalate and resolve complex issues.

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To succeed in this role, you should have 1 year of experience in Mac desktop support or a similar role. You should also have a solid understanding of macOS, Apple hardware, and the Apple ecosystem, as well as basic networking knowledge.

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Familiarity with remote support tools, such as Apple Remote Desktop, TeamViewer, and AnyDesk, is essential. Experience with Jamf Pro or other MDM tools for device management is also highly desirable.

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A strong focus on customer service and communication skills is crucial for success in this role. If you are a motivated and detail-oriented individual who is passionate about providing excellent technical support, we encourage you to apply.

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Preferred Certifications:

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Apple Certified Support Professional (ACSP)

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Jamf Certified Associate



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