Remote Technical Support Specialist

3 days ago


Rajahmundry, Andhra Pradesh, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

Job Description:

We are seeking a skilled professional to join our team as a Technical Support Specialist.

This role involves providing remote assistance for various software products, diagnosing and troubleshooting complex systems, responding to customer issues, and escalating problems when necessary.

The successful candidate will have excellent customer service and teamwork skills, be able to learn complex software tools quickly, and possess strong analytical and problem-solving abilities.

Key Responsibilities:

  • Deliver high-quality customer service and support
  • Gain knowledge of assigned customers' technical environments
  • Document and verify reported problems
  • Troubleshoot and resolve issues using available tools and documentation
  • Engage additional resources when needed
  • Communicate effectively with management, peers, and account teams

Requirements:

  • 2+ years of relevant experience in technical support or commensurate coursework
  • Ability to pass a background check may be required
  • Physical requirements include sitting for long periods of time

Ideal Candidate:

  • Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs
  • Ability to learn complex software tools quickly
  • Strong customer service and teamwork skills
  • Proficiency in analyzing situations or data to find solutions
  • Flexibility to work early AM or late hours, including weekends


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