
Senior Technical Support Specialist
2 weeks ago
Job Opportunity
- We are seeking a highly skilled Technical Support Specialist to provide expert-level technical assistance and problem resolution for our products worldwide.
Key Responsibilities:
- Resolve complex technical issues related to our products for customers and partners.
- Document and troubleshoot reported problems using available tools and resources.
- Communicate effectively with customers, peers, and teams through logging and reporting issues on our CRM system.
Requirements:
- Mandatory experience in networking, CentOS Linux, and Windows OS.
- Hands-on experience in at least two of the following technologies: contact center software, application support, telephony experience/SIP, XML scripting, or object-oriented programming.
- Secondary skills include VXML, CCML, RDBMS, Microsoft LUIS/CLU, APIs, SMS, and cloud technologies (AWS and/or Google).
About this role
This is a remote job opportunity that requires strong technical skills and excellent communication abilities. The ideal candidate will be able to work independently and as part of a team to resolve complex technical issues.
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