
Technical Support Specialist
21 hours ago
Job Overview
We are seeking a talented Technical Support Specialist to provide first-level technical assistance to our clients. This role involves resolving hardware, software, and network issues through effective communication and problem-solving skills.
Key Responsibilities:
- Respond to client inquiries via phone, email, or in-person
- Assess and qualify the request for support
- Diagnose and troubleshoot technical issues with computer systems and peripherals
- Install, configure, and maintain computer systems and equipment
- Document incidents/service requests using a ticketing system
- Escalate complex issues to senior technicians when necessary
- Communicate effectively with clients to understand their technical needs and provide clear solutions
Requirements:
- Basic understanding of computer hardware, software, and networking concepts
- Familiarity with Windows and/or Mac operating systems
- Knowledge of common office software applications (e.g., Microsoft Office Suite)
Benefits:
- Opportunity to work with a dynamic team
- Professional development and growth opportunities
- Competitive compensation package
Soft Skills:
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Customer-oriented with a friendly and patient demeanor
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