Technical Support Specialist
6 days ago
We are seeking a highly skilled Technical Support Specialist to provide top-notch support to customers worldwide.
Main Responsibilities:- Effective communication with customers to gather information quickly and deliver polished interactions.
- Explain customer responsibilities in resolving issues and communicate next steps and status, fostering confidence.
- Demonstrate strong troubleshooting skills and collaborate with cross-functional teams.
- Develop an understanding of commerce platform concepts and procedures, including online services, Order to Cash operations, and general billing systems processes.
- Gain sufficient technical expertise to develop an understanding of the Azure Platform architecture.
- Deliver business-critical support to Azure customers through various support offerings.
- Strong communications skills, excellent spoken and written English communication skills.
- Technical knowledge of commerce platform concepts and procedures.
- Able to develop an understanding of the Azure Platform architecture.
- Cross-team collaboration and exploratory learning skills.
Become a trusted advisor to our clients
By working closely with our customers, you will gain a deep understanding of their needs and challenges. As a trusted advisor, you will provide expert guidance and support to help them achieve their goals.
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