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Technical System Support Specialist
3 weeks ago
We are seeking a highly skilled technical professional to join our IT team.
The ideal candidate will have advanced knowledge and experience in solving complex technology issues, as well as a strong working knowledge of hardware, software, networking, and support processes or procedures.
Key Responsibilities:
- Assist in overseeing and coordinating service staff activities and services
- Provide assistance and training to other technical professionals
- Refer complex problems and inquiries to more experienced technical staff or leadership when necessary
- Analyze and verify statistical information within the IT system
- Maintain a comprehensive knowledge base of technical solutions
- Act as a subject matter expert on primary technical product lines
- Seek and create opportunities for growth through automation, innovation, and process improvement
- Assist leadership and other technical staff in developing departmental guidelines and operating procedures
- Establish priorities on technical tasks based on established departmental guidelines and procedures
- Create and administer new user accounts, privileges, and rights as assigned and directed by system administrators
- Act as a liaison between all technical verticals
Required Skills and Qualifications:
- Advanced knowledge and experience in solving complex technology issues
- Strong working knowledge of hardware, software, networking, and support processes or procedures
- Excellent communication and analytical skills
- Ability to work independently and as part of a team
- Proven problem-solving skills and attention to detail
Benefits:
- Competitive compensation package
- Opportunities for career growth and development
- A collaborative and dynamic work environment
- A commitment to diversity, equity, and inclusion
We Offer:
- A comprehensive benefits package, including salary range and additional perks
- A commitment to creating a diverse, equitable, and inclusive workplace culture
- A focus on employee growth and development
