
Technical Support Specialist
4 hours ago
Deliver exceptional customer service as a key point of contact for customers on technical support issues and product queries.
- Resolve customer complaints within agreed service level agreements.
- Document troubleshooting, root cause analysis, and resolution information.
- Collaborate across teams to identify root causes for technical issues.
- Work closely with core engineering teams to drive technical issues to resolution.
The ideal candidate will possess strong verbal and written communication skills, problem-solving abilities, and a passion for technology. They should be able to work in high-pressure scenarios and adapt to rotational 24/7 support shifts.
Tech StackThe successful candidate will work with:
- Frontend: Javascript, HTML5, CSS3, JQuery
- Backend: Node.js, Python, PHP, JAVA*
- Database: Working knowledge of SQL queries and experience with one or more of the following databases: Mongo, Postgresql, or any other NoSQL DB knowledge
The ideal candidate will also have basic networking concepts, Linux terminal commands, and knowledge of various HTTP headers, cookies, web APIs, web servers, and SSL. Additionally, they should be familiar with troubleshooting tools such as cURL, Postman, Fiddler, and Chrome Debugger etc.
-
Technical Support Specialist
2 days ago
Rajahmundry, Andhra Pradesh, India beBeeFieldServiceEngineer Full time ₹ 15,00,000 - ₹ 20,00,000Technical Support Specialist Role:As a key contributor to our technical team, the Technical Support Specialist will be responsible for handling service calls, performing routine maintenance and repairs, and troubleshooting complex issues in the field.Key Responsibilities:Respond promptly to service calls and travel as necessary to resolve technical...
-
Technical Support Specialist
6 days ago
Rajahmundry, Andhra Pradesh, India beBeeTechnician Full time ₹ 8,00,000 - ₹ 10,00,000Job Summary:Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service.As a Technical Support Specialist, you will be responsible for providing technical...
-
Technical Support Specialist
1 week ago
Rajahmundry, Andhra Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to provide top-notch support to customers worldwide.Main Responsibilities:Effective communication with customers to gather information quickly and deliver polished interactions.Explain customer responsibilities in resolving issues and communicate next steps and status,...
-
Technical Support Specialist
6 days ago
Rajahmundry, Andhra Pradesh, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000Job Title: Technical Support SpecialistAs a skilled technical professional, you will possess in-depth knowledge of Microsoft Teams features, functionalities, and best practices. Your ability to analyze and interpret data captures and trace logs will enable you to resolve complex customer issues in production environments.This role involves utilizing your...
-
Technical Support Specialist
2 days ago
Rajahmundry, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to fill this role.Key Responsibilities:Provide exceptional customer service and technical support via phone, email, or chat.Troubleshoot hardware and networking issues with customers.Utilize knowledge bases and training resources to resolve customer issues efficiently.Document...
-
Technical Support Specialist
7 days ago
Rajahmundry, Andhra Pradesh, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 80,00,000Job Title: Technical Support SpecialistWe are seeking a highly skilled professional to join our international technical support team.Key Responsibilities:Provide technical assistance and troubleshooting over the phone for clients globally.Handle technical inquiries related to telecom, VoIP, networking, and communications.Required Skills:Basic computer...
-
Technical Support Specialist
2 days ago
Rajahmundry, Andhra Pradesh, India beBeeSupport Full time ₹ 1,80,00,000 - ₹ 2,20,00,000Join a talented team of engineers as a Technical Support Specialist. This exciting role offers the opportunity to work with cutting-edge technology and provide expert technical support to clients. About the RoleThis position involves providing high-level technical support to customers, troubleshooting complex issues, and collaborating with cross-functional...
-
Senior Technical Support Specialist
1 week ago
Rajahmundry, Andhra Pradesh, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000Job OpportunityWe are seeking a highly skilled Technical Support Specialist to provide expert-level technical assistance and problem resolution for our products worldwide.Key Responsibilities:Resolve complex technical issues related to our products for customers and partners.Document and troubleshoot reported problems using available tools and...
-
Technical Support Professional
6 days ago
Rajahmundry, Andhra Pradesh, India beBeeSupport Full time ₹ 6,00,000 - ₹ 10,00,000Technical Support SpecialistAbout UsWe are seeking a highly skilled Technical Support Specialist to join our team.Key Responsibilities:Prepare technical support articles on software features for clientsCreate instruction manuals for internal useDesign systems and develop internal/external support guidesAssist in preparing details for new feature...
-
IT Support Specialist
22 hours ago
Rajahmundry, Andhra Pradesh, India beBeeSupport Full time ₹ 3,50,000 - ₹ 5,50,000IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be the first point of contact for customers and end-users in need of technical assistance.Your primary responsibility will be to provide timely and effective technical support, resolving issues efficiently and professionally. You will...