Technical Support Specialist

4 hours ago


Rajahmundry, Andhra Pradesh, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,00,00,000
Job Title: Technical Support Specialist

Deliver exceptional customer service as a key point of contact for customers on technical support issues and product queries.

  • Resolve customer complaints within agreed service level agreements.
  • Document troubleshooting, root cause analysis, and resolution information.
  • Collaborate across teams to identify root causes for technical issues.
  • Work closely with core engineering teams to drive technical issues to resolution.

The ideal candidate will possess strong verbal and written communication skills, problem-solving abilities, and a passion for technology. They should be able to work in high-pressure scenarios and adapt to rotational 24/7 support shifts.

Tech Stack

The successful candidate will work with:

  • Frontend: Javascript, HTML5, CSS3, JQuery
  • Backend: Node.js, Python, PHP, JAVA*
  • Database: Working knowledge of SQL queries and experience with one or more of the following databases: Mongo, Postgresql, or any other NoSQL DB knowledge

The ideal candidate will also have basic networking concepts, Linux terminal commands, and knowledge of various HTTP headers, cookies, web APIs, web servers, and SSL. Additionally, they should be familiar with troubleshooting tools such as cURL, Postman, Fiddler, and Chrome Debugger etc.



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