
Technical Support Specialist
2 weeks ago
Job Summary:
Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service.
As a Technical Support Specialist, you will be responsible for providing technical assistance to customers via phone, email, or in-person visits. This includes troubleshooting and resolving technical issues related to printing systems, computer hardware, and software.
Your expertise in large format printers, particularly Epson models, will be highly valued. Additionally, your knowledge of computer systems, networking, and operating systems will enable you to effectively diagnose and resolve complex technical problems.
To succeed in this role, you must have excellent analytical and problem-solving skills, as well as the ability to work independently in the field. A strong understanding of technical documentation and procedures is also essential.
Required Qualifications:
- Bachelor's degree in Engineering, Science, IT, Computer Applications, or related field preferred
- Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment
- Knowledge of large format printers (Epson preferred) or computer systems troubleshooting
- Good understanding of networking, computer hardware, operating systems, and printer drivers
Preferred Qualifications:
- Diploma or Bachelor's Degree in Electronics, Mechanical, Computer Science, or related fields
- Experience with printer calibration, alignment, and test prints
- Familiarity with technical service procedures and industry standards
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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