Technical Support Expert

1 day ago


Rajahmundry, Andhra Pradesh, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000

Overview

The role of Technical Support Specialist involves providing top-notch support to customers, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities:

  • Respond to customer inquiries and provide expert technical assistance.
  • Diagnose and troubleshoot hardware and software problems.
  • Document and track customer interactions in our support system.
  • Collaborate with other teams to resolve complex issues.
  • Deliver training and support to customers on product usage.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • Relevant certifications are highly valued.

Essential Skills:

  • Strong analytical skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in troubleshooting technical issues.
  • Experience with customer support software.

Desirable Skills:

  • Familiarity with networking concepts.
  • Knowledge of cloud services and applications.


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