Technical Support Specialist

1 day ago


Rajahmundry, Andhra Pradesh, India beBeeSupport Full time ₹ 10,00,000 - ₹ 14,00,000

Job Title: Technical Support Expert

We are seeking a skilled Technical Support Expert to provide exceptional technical assistance to our clients via phone, email, or chat. This individual will be responsible for troubleshooting and resolving technical issues related to software applications, hardware devices, and network connectivity.

Responsibilities:

  • Provide technical support to clients through various communication channels.
  • Troubleshoot and resolve technical issues in a timely and efficient manner.
  • Maintain accurate records of customer interactions using CRM software.
  • Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.

Requirements:

  • 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support.
  • Bachelor's degree in Any Technical Specialization.
  • Strong communication skills with excellent verbal and written English proficiency.
  • Ability to work rotational shifts including night shifts.

Preferred Qualifications:

  • Knowledge of software applications, hardware devices, and network connectivity.
  • Experience with CRM software.
  • Excellent problem-solving and analytical skills.

What We Offer:

  • A dynamic and challenging work environment.
  • The opportunity to develop your technical skills and expertise.
  • A competitive compensation package.


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