Expert Technical Support Professional

2 days ago


Rajahmundry, Andhra Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Technical Support Specialist

We are seeking a highly skilled and experienced professional to join our team as a Technical Support Specialist. This role involves providing technical support to customers, troubleshooting complex issues, and resolving problems efficiently.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, or chat.
  • Diagnose and resolve complex technical issues using standardized operating procedures.
  • Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.
  • Knowledge of ticketing tools and IT service management principles.
  • Hands-on experience with Google Workspace applications, including Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, and Forms.
  • Associate Google Workspace Administrator certification is preferred.

Requirements:

  • A minimum of 15 years of regular education (10 + 2 + 3).
  • Flexibility to work night shifts and rotation shifts.
  • Good knowledge of MS Office Word, Excel, and PowerPoint.

Why You'll Thrive:

  • Opportunity to work with a dynamic team.
  • Chance to develop your technical skills and expertise.
  • Competitive compensation and benefits package.

What's Next:

  • Apply now to take the first step in your career journey.
  • Contact us to learn more about this exciting opportunity.


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