Strategic Technical Support Professional
6 hours ago
We are seeking a highly skilled and experienced professional to join our team as a Senior Solutions Support Specialist. In this role, you will be responsible for providing expert-level technical support and guidance to our business stakeholders, ensuring the smooth operation of our systems and processes.
Responsibilities:- Pro-actively participate in the Distribution & Wholesale product group adhering to Agile methodology to facilitate continuous improvements
- Identify, analyze, and document business processes and technical requirements (solution design, configuration, security, etc.)
- Ensure that new solutions are clearly documented and that Subject Matter Experts are adequately trained
- Regularly liaise with business stakeholders during 90-day sprint planning sessions and project implementations
- Troubleshoot and provide end-user support for Business As Usual (BAU) issues
- Communicate regularly with business partners and team members in multiple time-zones
- Work closely with internal and external development teams on application design changes and issues
- Adhere to strict change control policy for all application developments and configurations
- Lead QA efforts by designing and executing regression tests in support of system upgrades and enhancements
This is an exciting opportunity for a motivated and detail-oriented individual to contribute to the success of our organization.
Requirements:
- Bachelor's degree in IT or comparable experience required
- 3+ years of experience required
- Experience in Distribution and Wholesale sales required
- Experience as a Business Analyst / Business Systems Analyst in the retail industry preferred
- Experience gathering business requirements and delivering technical business solutions
- Experience working via the Agile methodology preferred
- Hands-on experience with Enterprise Resource Planning (ERP) applications and related integrations
- Proven ability to learn and test new business application functionalities
- Ability to analyze complex processes and data sets in order to support and troubleshoot system issues
- Excellent ability to communicate clearly, both written and verbally, including business documentation, such as business process documents, technical specifications, and training documents, with both technical and non-technical teams
- Proven ability to manage business change initiatives within a large organization
- Experience in end-to-end global operations within a fashion brand preferred
- Experience in Microsoft technologies including Dynamics AX/365FO and Office 365 preferred
- Experience as a business analyst having previously worked on a large-scale project
- Logical thinker with excellent analytical skills and attention to detail
As a Senior Solutions Support Specialist, you will have the opportunity to work with a talented team of professionals who share your passion for technology and innovation.
At our company, we value diversity and inclusion, and we strive to create an environment where everyone can thrive.
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