IT Support Specialist

2 days ago

Rajahmundry, Andhra Pradesh, India beBeeSpecialist Full time ₹ 11,55,000 - ₹ 15,43,600
Job Description

We are seeking an IT Support Specialist to join our team. As a key member of our organization, you will be responsible for providing technical support and resolving issues in a timely and efficient manner.

You will be the first point of contact for IT support, ensuring that all queries and requests are handled promptly and professionally. This includes managing service requests, incidents, and changes using IT service management tools.

Key Responsibilities
  • Provide first-level technical support and resolve incidents efficiently.
  • Manage service requests, incidents, and changes using IT service management tools.
  • Support user onboarding, access provisioning, and basic resource requests.
  • Monitor system health and generate service performance reports.
  • Guide users through self-service portals and support documentation.
  • Coordinate with escalation teams for complex issue resolution.
Requirements
  • 2+ years of experience in IT service desk, help desk, or technical support.
  • Hands-on experience with cloud services support (preferably GCP).
  • Proficiency in ITIL framework and service management processes.
  • Strong troubleshooting skills in application and infrastructure support.
  • Familiarity with remote support tools and basic system monitoring.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tickets and priorities simultaneously.
Benefits
  • Fast-paced and collaborative work environment.
  • Opportunities to work with global teams and cutting-edge technologies.
  • Continuous learning and certification support.
  • Flexible work arrangements and a strong focus on work-life balance.
About Us

We are a global business and technology transformation partner, helping organizations accelerate their dual transformation to address the evolving needs of customers and citizens.

We have a strong 55-year heritage and deep industry expertise, making us trusted by our clients to address the entire breadth of their business needs.

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