Employee Benefits Manager

1 week ago

Mysore, Karnataka, India beBeeBenefits Full time US$ 60,000 - US$ 90,000
Job Description:

The primary role of the Benefits Administrator is to provide end-to-end support for the administration of employee benefits programs across the US and Canada. This includes managing benefits operations, vendor communications, payroll elements, compliance reporting, and system management.

As a key individual contributor, you will oversee benefit renewals, enrollments, and open enrollment processes. You will also ensure compliance with relevant regulations, including ACA, COBRA, ERISA, and HIPAA in the US and Canadian provincial group benefits structures.

In addition to these responsibilities, you will handle employee queries, vendor escalations, and troubleshooting to ensure seamless benefits delivery. The ideal candidate will have 4-7 years of experience in benefits operations, strong HRIS expertise, and excellent communication and stakeholder management skills.

Key Responsibilities:
  • Benefits Administration:
    • Manage employee eligibility, coverage start/end, and ongoing maintenance of benefits records.
    • Process and record benefit enrollments, life events, and terminations in HRMS and related systems.
    • Ensure accurate reflection of payroll elements linked to benefits compensation.
  • Vendor & Employee Communications:
    • Act as primary liaison with external benefits vendors.
    • Manage vendor requests, escalations, and troubleshooting.
    • Handle employee requests, mandatory notifications, and issue resolution with a strong customer service focus.
    • Maintain and update vendor site access and contact information.
  • System Operations:
    • Monitor feeds, timings, reporting, and manual interventions in benefits platforms.
    • Support testing and configuration during open enrollment and system changes.
    • Ensure data integrity across HRIS, vendor platforms, and payroll systems.
  • Financial Operations:
    • Validate and process vendor invoices.
    • Conduct reconciliations across Dayforce, vendor records, invoices, and payroll.
  • Compliance & Reporting:
    • Support open enrollment, ACA/COBRA (US), and provincial benefits compliance (Canada).
    • Assist with 5500 filings, census files, and insurance audits.
    • Review and update standard operating procedures (SOPs) to align with compliance and business needs.
  • Issue Resolution:
    • Proactively identify and resolve recurring issues (e.g., Prudential file errors, COBRA access challenges, two-step verification).
    • Partner with US & Canada HR/Total Rewards teams for escalations and policy clarifications.

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