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Senior Membership Development Specialist
2 months ago
At Soho House & Co, we're on a mission to foster creativity and provide a platform for our diverse membership to thrive. We're seeking an exceptional Senior Membership Development Specialist to join our team in this exciting role.
Job OverviewThis is a unique opportunity to work with a dynamic team and contribute to the growth and development of our membership community. As a Senior Membership Development Specialist, you'll be responsible for building strong relationships with members, promoting member engagement, and ensuring that every interaction with our House exceeds their expectations.
Key Responsibilities- Foster a culture of belonging among our members by creating engaging events and experiences that reflect our values of equality, respect, and kindness.
- Serve as the face of our House, providing exceptional customer service and responding promptly to member inquiries and concerns.
- Evaluate membership applications, utilizing your expertise with Salesforce to ensure seamless processing and timely resolutions.
- Host member introductions to our House rules and amenities, making sure new members feel welcome and informed.
- Liaise with internal stakeholders to resolve any issues related to membership, cards, payments, or paperwork.
To succeed in this role, you'll need:
- A strong background in hospitality, with experience in managing teams and handling administrative tasks.
- Excellent communication and problem-solving skills, with the ability to think creatively and develop innovative solutions.
- The capacity to work independently and collaboratively as part of a dynamic team.
- An ability to maintain confidentiality and handle sensitive information with discretion.
As a Senior Membership Development Specialist at Soho House & Co, you can expect:
- A competitive salary of $55,000 per year.
- A comprehensive benefits package, including global perks and discounts on food, wine, spirits, and rooms.
- Ongoing training and development opportunities to help you grow professionally and personally.
- A dynamic and supportive work environment that encourages creativity and collaboration.
Soho House & Co is a global collective of members' clubs, restaurants, hotels, and cinemas catering to creatives and innovators from various industries. Our mission is to provide a platform for people to connect, learn, and grow while enjoying exclusive experiences and amenities.