Senior Membership Development Specialist

9 hours ago


Mumbai, Maharashtra, India Soho House & Co Full time

At Soho House & Co, we're on a mission to foster creativity and provide a platform for our diverse membership to thrive. We're seeking an exceptional Senior Membership Development Specialist to join our team in this exciting role.

Job Overview

This is a unique opportunity to work with a dynamic team and contribute to the growth and development of our membership community. As a Senior Membership Development Specialist, you'll be responsible for building strong relationships with members, promoting member engagement, and ensuring that every interaction with our House exceeds their expectations.

Key Responsibilities
  • Foster a culture of belonging among our members by creating engaging events and experiences that reflect our values of equality, respect, and kindness.
  • Serve as the face of our House, providing exceptional customer service and responding promptly to member inquiries and concerns.
  • Evaluate membership applications, utilizing your expertise with Salesforce to ensure seamless processing and timely resolutions.
  • Host member introductions to our House rules and amenities, making sure new members feel welcome and informed.
  • Liaise with internal stakeholders to resolve any issues related to membership, cards, payments, or paperwork.
Requirements

To succeed in this role, you'll need:

  • A strong background in hospitality, with experience in managing teams and handling administrative tasks.
  • Excellent communication and problem-solving skills, with the ability to think creatively and develop innovative solutions.
  • The capacity to work independently and collaboratively as part of a dynamic team.
  • An ability to maintain confidentiality and handle sensitive information with discretion.
Benefits

As a Senior Membership Development Specialist at Soho House & Co, you can expect:

  • A competitive salary of $55,000 per year.
  • A comprehensive benefits package, including global perks and discounts on food, wine, spirits, and rooms.
  • Ongoing training and development opportunities to help you grow professionally and personally.
  • A dynamic and supportive work environment that encourages creativity and collaboration.
About Us

Soho House & Co is a global collective of members' clubs, restaurants, hotels, and cinemas catering to creatives and innovators from various industries. Our mission is to provide a platform for people to connect, learn, and grow while enjoying exclusive experiences and amenities.



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