Luxury Membership Development Manager

2 days ago


Mumbai, Maharashtra, India Bombay Full time
Company Overview:

Bombay is a luxury lifestyle brand that offers exclusive entertainment and hospitality experiences. Our boutique hotel, restaurants, bars, spa, and bakery in Tallinn provide the perfect setting for discerning individuals to indulge in luxury.


About the Role:

We are seeking an experienced Luxury Membership Development Manager to join our team. As a key member of our membership department, you will be responsible for developing and implementing strategies to grow and retain our membership base. This includes creating engaging activities, managing member communications, and ensuring members receive high value from their association with us.

This role requires strong interpersonal and relationship-building skills, as well as proficiency in CRM systems and membership management software. You should have a proven track record of successfully growing and retaining a membership base, preferably in a luxury-related industry.

Key Responsibilities:
  • Membership Strategy: Define and implement a comprehensive membership strategy to optimise our assets and attract a core membership community.
  • Membership Platform: Identify a suitable membership platform to support our growth and retention goals.
  • Member Engagement: Create and execute strategies to engage and provide value to our members, including loyalty programs, events, and recognition initiatives.
  • Data Analysis: Analyse membership data to track performance against goals and identify areas for improvement.
  • Communication: Develop and maintain regular communication with members through various channels, including newsletters, emails, and social media.
Requirements:
  • Bachelor's Degree: Business, Marketing, Communications, or a related field.
  • Experience: Minimum three years in membership management, preferably in a luxury-related industry.
  • Skills: Excellent interpersonal and relationship-building skills, proficiency in CRM systems, and strong analytical skills.
Salary:

Estimated salary: €60,000 - €80,000 per annum, depending on experience.

Benefits:
  • Well-being Focus: Monthly sports compensation, 3 health days per year, and private health insurance.
  • Celebrate Together: Birthday day off, paid vacation days, and other benefits to celebrate personal life achievements.
  • Learning Development: Generous learning development package, including personal development plan training and company-wide knowledge sharing training.
  • Investment Opportunity: Opportunity to invest in our venture fund, Yolo Investments.


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