Business Analyst, Customer Experience and Business Growth Specialist

2 days ago


Bengaluru, Karnataka, India myGwork Full time
About the Role

We are seeking an experienced Business Analyst to join our Global Capability team based in Bangalore. As a key member of our Customer Experience and Business Trends (CXBT) Capability Team, you will contribute to critical global services that measure Amazon's end-to-end Customer Experience.

Key Responsibilities
  • Design and develop highly available dashboards and metrics using SQL and Excel/Tableau.
  • Perform business analysis and data queries using scripting languages like R, Python etc.
  • Understand the requirements of stakeholders and map them with the data sources/data warehouse.
  • Own the delivery and backup of periodic metrics, dashboards to the leadership team.
  • Draw inferences and conclusions, and create dashboards and visualizations of processed data, identify trends, anomalies.
  • Execute high priority (i.e. cross functional, high impact) projects to improve operations performance.
About Our Team

CXBT is an organization made up of a diverse suit of functions dedicated to deeply understand and improving Customer Experience, globally. We are a team of builders that develop products, services, ideas and various ways of leveraging data to influence products and service offerings - for almost every business at Amazon - for every customer.

What We're Looking For

We are looking for someone with 1+ years of tax, finance or a related analytical field experience and 2+ years of complex Excel VBA macros writing experience. You should also have experience defining requirements and using data and metrics to draw business insights. Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages is a plus.

Estimated Salary Range: ₹35,00,000 - ₹55,00,000 per annum

This estimate is based on national averages in India for similar positions in the industry.



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