Customer Service Representative
3 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at IGT Solutions in Gurgaon. As a Customer Service Representative, you will play a critical role in providing exceptional customer service and support to our customers.
Key Responsibilities:
- Handle customer inquiries and resolve issues efficiently.
- Provide accurate information about banking products and services.
- Process transactions and maintain customer records.
- Ensure compliance with banking regulations and policies.
- Deliver excellent customer service and enhance customer satisfaction.
- Build strong relationships with customers to understand their financial goals and offer tailored solutions that add value to their banking experience.
- Develop a deep understanding of our banking products and services to identify upselling opportunities based on customer needs and preferences.
Requirements:
- Minimum Bachelor's degree or graduation required.
- Prior experience in customer service or banking is preferred.
- Strong communication and interpersonal skills.
- Ability to handle customer queries and complaints effectively.
- Basic computer skills.
Benefits:
- Transport facility available for odd hours.
- Comprehensive training and development programs.
- Opportunities for career growth and advancement, along with other employee benefits.
- We provide comprehensive training on effective upselling techniques to help you maximize sales opportunities while ensuring customer satisfaction.
- Day shift option available for female employees in production.
Estimated Salary Range: ₹25,000 - ₹40,000 per month, depending on experience.
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