Customer Service Representative

3 weeks ago


Gurgaon, Haryana, India IGT Solutions Full time

We are seeking a highly skilled Customer Service Representative to join our team at IGT Solutions in Gurgaon. As a Customer Service Representative, you will play a critical role in providing exceptional customer service and support to our customers.

Key Responsibilities:

  • Handle customer inquiries and resolve issues efficiently.
  • Provide accurate information about banking products and services.
  • Process transactions and maintain customer records.
  • Ensure compliance with banking regulations and policies.
  • Deliver excellent customer service and enhance customer satisfaction.
  • Build strong relationships with customers to understand their financial goals and offer tailored solutions that add value to their banking experience.
  • Develop a deep understanding of our banking products and services to identify upselling opportunities based on customer needs and preferences.

Requirements:

  • Minimum Bachelor's degree or graduation required.
  • Prior experience in customer service or banking is preferred.
  • Strong communication and interpersonal skills.
  • Ability to handle customer queries and complaints effectively.
  • Basic computer skills.

Benefits:

  • Transport facility available for odd hours.
  • Comprehensive training and development programs.
  • Opportunities for career growth and advancement, along with other employee benefits.
  • We provide comprehensive training on effective upselling techniques to help you maximize sales opportunities while ensuring customer satisfaction.
  • Day shift option available for female employees in production.

Estimated Salary Range: ₹25,000 - ₹40,000 per month, depending on experience.



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