Technical Customer Service Lead

4 days ago


Coimbatore, Tamil Nadu, India Bull Machines Pvt Ltd Full time

About the Role: We are seeking a skilled Technical Customer Service Manager to join our team at Bull Machines Pvt Ltd.

Job Summary: As a key member of our customer support team, you will be responsible for handling domestic service engineers and dealer engineer support.

Responsibilities:

  • Handle calls from domestic service engineers and dealers
  • Capture field issues and create trouble-shooting charts
  • Prepare videos and service bulletins for trouble shooting
  • Follow up on field trackers and retro-fitment

Requirements:

We are looking for an individual with excellent communication skills in Hindi and English. You should have a strong knowledge of engine, transmission, hydraulic system, and electrical systems. Additionally, you should have experience in troubleshooting and backhoe loader operations.

What We Offer:

A competitive salary of ₹12-18 lakhs per annum, based on your qualifications and experience.



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