Technical Support Specialist

1 week ago


Coimbatore, Tamil Nadu, India Namecheap Full time

Namecheap, a leading ICANN-accredited domain name registrar and web hosting company, seeks an experienced Technical Chat Support Specialist to join its global team. This role is based in Coimbatore, India, with the option to work remotely during the pandemic.

About Namecheap

We're a company that values innovation, collaboration, and customer satisfaction. Our customers trust us to provide value-priced domains and stellar service. With over 3 million customers and 17 million domains under management, we're committed to delivering exceptional support.

Job Description

You'll be part of a multidisciplinary team in India, working alongside Customer Support Executives and QAs. Your primary responsibility will be to provide technical support to our customers worldwide, answering queries, and helping them understand our products and services. You'll also interact with product teams and other development teams globally.

Key Responsibilities:
  • Provide technical support to customers via chat and email
  • Help customers understand our products and services
  • Assist customers in configuring our products
Requirements

To succeed in this role, you'll need:

  • An engineering or computer science background
  • Excellent verbal and written English skills
  • Entry-level to intermediate experience in technical chat support
  • The ability to handle multiple requests comfortably
  • Knowledge of our products and services
What We Offer

We're committed to providing a competitive salary, a reward system, and opportunities for professional growth. As a member of our team, you'll receive:

  • A competitive salary: ₹12,00,000 - ₹20,00,000 per annum (approx.)
  • A reward system with points redeemable for gifts, vouchers, and certificates
  • Team outings, building activities, and a comfortable office environment
  • Competitive vacation time, allowances, and medical insurance
Culture and Benefits

We believe in creating a supportive work environment where employees can grow and thrive. Our benefits include:

  • A healthy office with snacks, espresso, and teas
  • A diverse team with opportunities for learning and growth
  • A culture that values innovation, collaboration, and customer satisfaction


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